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Indee Privacy Policy

Last updated: September 2025

Indee ("we," "our," "us") is committed to protecting the privacy of creators, listeners, and visitors. This Privacy Policy explains how we collect, use, store, and share your personal data when you use indee.co (the "Platform").

By using Indee, you agree to this Privacy Policy alongside our Terms of Service .

The Short Version

  • We don't sell your data. Ever.
  • Stripe handles payments. We never see or store your card details.
  • Creators get your email when you buy their content, so they can deliver and stay in touch (unsubscribe anytime).
  • We only collect what we need to run Indee, keep it secure, and improve it.
  • You're in control. You can access, update, or delete your data by contacting us.

1. Information We Collect

1.1 Account Information
  • Name, email address, password (hashed), and profile information.
  • For creators: storefront details, uploaded content, and connected Stripe account details.
1.2 Payment & Billing Information
  • Payments and payouts are processed by Stripe. We never see or store card numbers.
  • We receive limited transaction data (amount, status, connected account) to enable reporting and payouts.
1.3 Usage Information
  • Actions taken on the Platform (uploads, purchases, streams).
  • Log data such as IP address, device type, browser, and timestamps.
  • Cookies and similar technologies for authentication and analytics.
1.4 Communications
  • Messages you send us (support requests, feedback).
  • Emails and notifications you opt in to receive.

2. How We Use Your Information

We process data to:

  • Provide and operate the Platform (hosting, playback, payments).
  • Enable creators to manage storefronts and audiences.
  • Deliver receipts, confirmations, and account notifications.
  • Monitor compliance with our Content & Moderation Policy .
  • Improve performance, fix bugs, and develop new features.
  • Meet legal, regulatory, and financial obligations.

3. Sharing of Information

We do not sell or rent personal data. We may share data with:

  • Stripe: for payment processing and payouts.
  • Service providers: cloud hosting, analytics, and email services, bound by confidentiality and data-processing agreements.
  • Legal authorities: when required to comply with law, regulation, or valid requests.
  • Other users: practitioners receive member email addresses for fulfillment and relationship management (buyers can unsubscribe from marketing).

4. Legal Basis (GDPR / UK Law)

We process personal data under the following bases:

  • Contract: to provide you with access to the Platform.
  • Consent: for optional communications or cookies.
  • Legitimate interests: platform security, fraud prevention, feature development.
  • Legal obligations: record-keeping, tax, and regulatory compliance.

5. Data Retention

  • Account data is retained while your account is active.
  • Upon closure, data is deleted within 30 days, except where law requires longer retention (e.g. financial records).
  • Some anonymized data may be kept for analytics.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict processing.
  • Port data to another service.
  • Withdraw consent for optional processing.

To exercise rights, contact [email protected] .

7. Security

We use encryption, access controls, and monitoring to protect personal data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. International Data Transfers

If you access Indee from outside the UK, your data may be processed in countries with different data protection laws. We ensure safeguards are in place (e.g. Standard Contractual Clauses).

9. Children's Privacy

Indee is not directed to children under 16. Accounts must be created and managed by adults.

10. Updates

We may update this Privacy Policy periodically. Material changes will be communicated via the Platform or email. Continued use indicates acceptance.

11. Contact

For questions, complaints, or rights requests:

Email: [email protected]